This post contains information about some problems that may popup from time to time for some users. Often these errors are not even caused by Web traffic genius.

We suggest you search for a given problem if you do not see an anser to your issue here. Many, many people have successfully installed and use the Web traffic genius daily, so it's highly likely that any issue you find has been experienced by other users and a solution found.

In the cases where we actually find an issue with Web traffic genius, we regularly release new updates to fix these issues, and are constantly bringing out new features as well.

Note that this particular post is for issues with the Wordpress plugin version of Web Traffic Genius and does not cover the Standalone version.

We will regularly update this list to cover future issues.
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Parse error: syntax error, unexpected T_REQUIRE_ONCE in /home/xxxxxxxx/public_html/XXXXXX/wp-content/plugins/web-traffic-genius-pro/rss_submitter.php on line 1

Solution:

Remove the plugin and install via the "Add New" function in the wordpress plugin screen. It seems uploading the plugin via FTP or trying to install it using other methods then shown in our installation video can trigger this error. Following our installation video fixes the problem in almost all cases. If you feel compelled to use FTP make sure you upload all files in "binary" mode. If you don't know what this means then you should not be using FTP. Instead use the "add new" function as shown in the videos...

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Fatal error: Call to undefined function wp_get_current_user() in /home/xxxxx/public_html/wp-includes/capabilities.php on line 1059

This is actually a Wordpress "bug" and not a web traffic genius issue as it happens to other plugins as well.

Solution:

Fixed in v3.5.6 (released 5th December 2010) of WTG and above. If you have this version (or higher) do NOTHING (you should no longer get the error).

See v3.5.6 release notes here.

If you are running an "older" version of WTG you might have to do the following below to correct the issue.

go to /home/xxxxx/public_html/wp-includes/ and edit the file 'capabilities.php'

near the top right after <?php, add this line:

require_once('pluggable.php');

so it should look like this:

<?php
require_once('pluggable.php');
/**
* WordPress Roles and Capabilities.
*
* @package WordPress
* @subpackage User
*/

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Warning: curl_setopt() [function.curl-setopt]: Invalid curl configuration option in /home/xxxxx/public_html/wp-content/plugins/web-traffic-genius-pro/curl_functions.php on line 225

Solution:
Open up cpanel and go to your WTG folder. Edit the config.php file in there and change

define('CURL_PREFERRED', 1);

to

define('CURL_PREFERRED', 0);

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Warning: set_time_limit() has been disabled for security reasons in /home/xxxxx/public_html/wp-content/plugins/web-traffic-genius-pro/config.php on line 61

Solution:
This is an error from your web host. They have disabled access to the function we use to extend the time of the script (so it can send out to more RSS aggregators). Contact your host and ask if they can enable that command.

If you do not have a decent web host, visit this page that gives you access to a web host that fully supports web traffic genius.

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Internal Server Error and 504 Gateway Time-out

Solution:
Contact your host and ask them about it. This likely relates to your web host "blocking" outbound connections. In other words preventing Web traffic genius from "accessing the internet" so it can "do it's magic".

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It seems that the configuration file is not compatible with the current version of the plugin.

Solution:
There are a number who's feeds do not import properly, Most of the time, it's because there are illegal characters in the xml file. If this is the case, send me a private message with your extra feeds file attached (and the subject "extra feeds won't import") and I'll send it back to you cleaned up.

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Trying To Install The Plugin And it's Asking For My FTP Details?

See this post for the reasons why this error is coming up.

Other things to NOTE:

1. Your web host must be running PHP 5 or higher. If you are not running PHP 5 ask your webhost to upgrade to this version (almost certainly this will be free). There are many benefits to use a new version of software, not the least is improved speed and security fixes.

2. We do not support Windows hosting - See this announcement for details of why.

3. You need to be running v2.9.2 or higher of Wordpress and ideally 3.0.1 or higher. Some users have had success getting web traffic genius to work with older versions, but we do not recommend it. The fact is Wordpress is free and there is usually no reason not to upgrade to the latest version. In fact there are many reasons TO upgrade include increased performance, and security fixes to prevent your website from getting hacked, etc.


Regards,

John